Supervisor Development
Developing the front line management.
We work closely with your management team to understand your culture and “systems” (discipline, sexual harassment etc.) so that we can tie back into them at critical points of learning.
- What is expected of me
- Acting professionally
- Behavioral styles and self assessments
- Leadership ethics
- Decision making
- Delegating
- Setting goals
- Managing your relation with your boss
- Motivating employees
- Developing a positive environment
- Trust building behaviors
- HR issues (Level I)
- Hiring/Firing
- “Problem” workers & discipline
- Training or Performance Problem
- Quality & continuos improvement
Supervisor Development II
- Organizing – Vision & mission development
- Planning and setting goals
- Development of self & others
- Control/Power
- Change leadership
- Developing teams
- Meeting skills
- HR Issues (Level II)
- EEO
- Diversity
- Sexual harassment
- Improving safety – Job Safety Analysis (JSA)
- Communication oral, written and listening includes writing & speaking effectively
Customer Service
Developing exceptional customer service. What is more important than the people that meet your customers and represent your values?
The majority of the time is spent on Customer Service competencies and their development.
- Develop Skilled Service Leaders
- Discover What Customers Want
- Design High-payoff Service Objectives
- Receive the gift – The Customer Complaint
Change Leadership
How to lead and how to survive. If your company had to make major changes, how resilient and flexible are your people? Do you know how you can increase their resilience? Could you implement a change strategy that would not be immediately perceived as another “flavor of the month” program?
Business Place Diversity
Business Place Diversity is about keeping and developing employees by improving communication and cultural understanding in today’s diverse workplace. This highly interactive seminar, delivered in full-day or two half-day versions, provides a combination of awareness and skills building. The techniques learned can be applied immediately for improved co-worker and customer interactions.
Participants gain an understanding of the business imperatives of inclusiveness, and the differences that can arise due to the various ways that we are different. They learn to identify their own cultural filters; minimize assumptions and/or stereotypes; stay neutral in challenging situations; and adapt their behavior to create more positive work relationships.
The most important thing about a person is not their ethnicity, race or culture but their character. There is a lot of crazy stuff out there that is passed off as Diversity training. For any business it makes great sense to teach about cultural and gender differences and the implications for business.
This is no group hug session but many sound learning activities about our diversity in a business setting and how to make it an asset . Working with our diversity is what gives us an edge. Not having the knowledge and tools to work with each other’s uniqueness is what causes us to disintegrate.
Conflict Resolution
Conflict and misunderstanding are never pleasant. We provide your leaders with tools they need to defuse anger and deal with conflict.
Every leaders needs to understand how to deal with emotions. Their own and others. Denial or avoidance only increases the likelihood that it will get worse.
Team Building
There are several elements that can be built into this training. The program is developed to your needs and time allotment. Outcomes are: better use of a team’s talents, communication skills, more efficient meetings and better decision making. Numerous activities are used. This can be done on site or in a retreat setting. |
